Renaissance West Midlands Training

Aims: The workshop will examine why service excellence is so vital for attraction sustainability and explore ways and means of planning, managing and motivating the team to achieve service related goals. The programme will give managers a chance to evaluate some examples of service best practice from inside and outside the heritage industry. Ideas and strategies for celebrating service success, recognition and reward will also be explored and all learning during the course will help create a personal service excellence charter and action plan for the attraction concerned.

Who should attend: Managers & supervisors with responsibility for visitor services.

Trainer: Amanda Gentle, Heritage Consultant

 

To book a place

Please download, complete and return the application form to:

rafeela_akhtar@birmingham.gov.uk